Chill’s network monitoring service allows us to anticipate or identify issues before they become problems.

Equipped with state of the art monitoring and dashboard tools, Our Network Operations Center (NOC) can monitor your IT services 24/7/365. As alerts are generated we can quickly determine what remedial action needs to be taken, either via remote support or an on-site visit.
When purchased with our support plans we can be on the job immediately, often before you realise you have a problem.

If Remote Support is required, the CSC engineer is equipped to handle the issue using state-of-the-art tools and our network services guidebook documentation. Our Remote Computer Support System allows the CSC engineer or consultant securely log into the server, pinpoint the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you.