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Service Level Agreement

 

All the advantages of a corporate help desk service without the hassles

Service Level Agreements are used by organisations that would like to use our services to constantly manage their IT infrastructure over one or many sites. The fees for SLAs vary, and are based on the number of PCs, servers, printers and other peripheral equipment you have installed.

Usually, these are charged on a flat fee basis, regardless of the time we spend working on your behalf. It is then up to us to make sure your technology setup runs at its most efficient. If it stop working, it costs us time and money - not you!

 

Choose what you need covered

We start with what you want covered. A detailed audit is made of your IT assets and then a report is presented to you with options to cover each item.

You then choose what you want covered, and where.

We keep detailed records of all services performed on all equipment, allowing you to measure your total cost of ownership (TCO) and make sound economic decisions about your infrastructure.
 

Choose the coverage you need

SLA Level

Coverage

Total coverage

24 hours a day, 7 days a week.
Severity 1 Response time – 30 Minutes.

Enhanced coverage

8:30am-12:00am. AEST, Mon-Fri (except public holidays) After hours, leave a voice message for return call the following business day.
Severity 1 Response time – 1 Hour.

Standard coverage

8:30am-5:30pm. AEST, Mon-Fri (except public holidays) After hours, leave a voice message for return call the following business day.
Severity 1 Response time – 4 Hours.

Basic coverage

 

8:30am-5:30pm. AEST, Mon-Fri (except public holidays) After hours, leave a voice message for return call the following business day.
Severity 1 Response time – 8 Hours

 

The Chill IT Solution

  • Guaranteed response time
  • 24/7/365 Service
  • Saves time & money
  • Access to our on-line fault reporting system
  • Dedicated operators are fully briefed on your business
  • Customised monthly maintenance programs
  • Free attendance at our technology briefings
  • E-mail confirmation of all service calls
  • E-mail technical report when calls are closed

 

Call us today to find out how we can help your business


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